How to Use the AI Chat App on UniLink

The AI Chat App on UniLink lets you embed an intelligent chatbot on your link-in-bio page that answers visitor questions instantly, around the clock.

What is the AI Chat App?

The AI Chat App transforms your UniLink page into an interactive experience by adding an AI-powered assistant that can answer questions, recommend products, qualify leads, and guide visitors toward taking action. Unlike a static FAQ, the AI Chat App responds dynamically to what each visitor asks, delivering personalized answers without any manual effort from you. It is ideal for businesses, creators, and service providers who want to scale their responsiveness.

How to Enable the AI Chat App

1. Log in to UniLink Dashboard
2. Go to the Apps section
3. Find AI Chat and click Enable
4. Configure the chatbot's name, greeting message, and knowledge base in the settings panel

Features and Configuration

• Custom Knowledge Base — Train the chatbot on your specific offerings, FAQs, policies, and talking points so it answers accurately
• Custom Bot Name and Avatar — Give your AI assistant a name and profile image that matches your brand identity
• Welcome Message — Set a custom greeting that appears when a visitor opens the chat for the first time
• Lead Capture — Prompt visitors to share their email or phone number during the conversation to build your contact list
• Suggested Questions — Display pre-set question chips that visitors can tap to quickly get answers on common topics
• Conversation History — Review chat transcripts in the dashboard to understand what your visitors are asking most

Best Practices

• Spend time on your knowledge base setup — the more context you give the AI, the more accurate and helpful its responses will be
• Set a clear handoff message so the chatbot knows when to direct visitors to a human or a booking link for complex requests
• Review chat transcripts weekly to identify gaps in the knowledge base and improve the bot's responses over time

Create your free UniLink page →